Training & Support

We Help Our Spa Franchise Owners Succeed

As Hand & Stone Massage and Facial Spa continues to grow and expand throughout Canada, it’s important that each new franchise owner is set up for success from day one. Though every Hand & Stone location is independently owned and operated, the health of our company is reliant upon the collective success of each of our spa franchise owners. That’s why we are dedicated to providing all the training and support needed to confidently run the business from day one.

Our comprehensive training and support will allows our franchise owners to focus on four main objectives tied to spa performance:

  • Building and maintaining a high-performance team
  • Creating and managing a member network
  • Effective and efficient financial management
  • Working with the Canadian marketing team to create and execute effective advertising campaign

The above responsibilities are key to a healthy business, and our training team will make sure owners are ready to handle all of them.

Hear From Our
Thriving Owners

Hear from Our Thriving Owners

  • "After 28 years in senior management roles in retail, I decided to take charge of my future and invest in my own business. I looked for a growing ..."

    Jonathan Alpert
  • "Hand & Stone is a company dedicated to quality and superior customer service. They provide good operational support and the ability to truly deliver a ..."

    Walter Cheung
  • "During my 20 years in marketing and sales working for large companies, I regularly took advantage of massages and facials to relax, manage stress and ..."

    Vivian Mah
Read More
Couple sitting on the sofa looking at tablet

Our Pre-Opening Support

Hand & Stone offers extensive support both before you open your spa and after, and our in-depth training will prepare you for just about everything you will encounter as an owner. It’s especially important that you have a strong team behind you while you are preparing to open your new spa. Our team has assisted countless new franchisees and is ready to get to work with you.

Our team will assist you in the following areas:

  • Selecting real estate
  • Recruiting your spa team
  • Field operations
  • Financing
  • Marketing and advertising
  • Educating and training your staff
  • Designing and constructing your spa

From the start of the pre-opening process through the grand opening of your spa and beyond, we will be by your side every step of the way.

Spa associate with customer

Marketing & Advertising

When you become a Hand & Stone franchisee, you can look forward to the support of our, in-house marketing group. Our in-house marketing team is a powerful resource for our owners and they help franchisees plan marketing strategies for the local marketplace as well as plan and execute our national campaigns. As our marketing resource for all locations, they are able to make decisions and modify their approach based on detailed data.

Here are the four primary areas where our marketing team will provide assistance:

  • Branding your location and helping you stand out from the competition
  • Reviewing your goals and developing a plan that helps you achieve them
  • Digital marketing services
  • Creative and graphic design services

Our in-house marketing team is an invaluable resource that our spa franchise offers to all of our franchisees. Our team is positioned for exponential growth and this marketing partner is helping ensure future success

Ready to take the first step toward being a Hand & Stone spa owner? Fill out an inquiry form to get started!

Let's Make a Difference Together

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