Meet The Team

The Brains Behind Our Spa Franchise

Hand & Stone opened its first spa in 2004 and started franchising in 2006 and in 2010 in Canada. Since then, we have grown to over 500 locations throughout Canada and the United States. All of this success wouldn’t be possible without our dedicated and passionate management team and staff, which have over 250 years of combined franchising experience. Our spa and skin care franchise has won awards and become the leader in our industry. Get to know a bit about our executive team, what drives them, and their favourite part of the franchise process, and then take the first step toward being a proud Hand & Stone owner.

Our Executive Team

  • Headshot of John Teza

    John Teza

    Chief Executive Officer

    John Teza, CFE joined Hand & Stone as President and Chief Development Officer in 2020 and most recently promoted to CEO. John is an experienced franchising executive and has served in various C-level roles with several national brands across his twenty-year plus career. John has been a Hand & Stone member for ten years and recognizes the role the brand plays in his health and wellness routine. John looks forward to leading the next wave of Hand and Stone’s growth and to helping scale the benefits of the brand through robust franchise development. John’s passion for franchising stems from the belief that the franchise model is the single biggest and most accessible wealth creation vehicle in the US economy.

    Favourite¬†Franchisee Phase: “To me, there is nothing better than the day a new spa opens. The opening represents the combined realization of a franchise owner’s bold action and faith in themselves, the consumer’s trust that the brand’s promise will be fulfilled anew, and the company’s ability to guide an owner through a well-designed and efficient opening process.”

    Favourite¬†Spa Service: “Deep Tissue Massage with CBD Oil”

  • Headshot of Anita Wells

    Anita Wells

    Senior Vice President & Division General Manager - Canada

    With over two decades of franchising experience, Anita managed the Canadian Hand & Stone marketing for 13 years before being promoted to run the Canadian operations. Looking forward, Anita is excited to support budding entrepreneurs who are investing in themselves and the Hand & Stone brand as they pursue the small business ownership dream.

    Favourite Franchisee Phase: “Because I was involved in marketing for so many years, my heart is still in that endeavor. I would have to say the Grand Opening.”

    Favourite Spa Service: “ClarityRx Facials and the ClarityRx product line”

  • Headshot of Scott Brennan

    Scott Brennan

    Chief Financial Officer

    Scott’s entire career has been focused on finance functions for Private Equity ownerships. Prior to Hand & Stone, Scott focused on the aftermarket automotive industry at American Driveline Systems, Inc. and Diamond Triumph Auto Glass. Since joining the company in 2013 as the CFO, Scott has enjoyed seeing the brand grow its membership base and increase its number of locations across North America.

    Favourite Franchisee Phase: “When a franchisee purchases their second unit after operating their first for a short period of time. This proves that the unit economic model is solid, and they have decided to double down to support the growth of our brand and their own financial well-being.”

    Favourite Spa Service: “Himalayan Salt Stone Massage”

  • Headshot of Cindy Meiskin

    Cindy Meiskin

    Chief Experience Officer

    Cindy is a health and wellness industry veteran with 20 years of experience. Before Hand & Stone, she was self-employed as a personal trainer and worked at a large New Jersey-based gym. Cindy joined the company in 2012 as Director of Training and has had multiple promotions prior to her current role.

    Favourite Franchisee Phase: “Meet the Team Day says it all.”

    Favourite Spa Service: “Himalayan Salt Massage with CBD Oil”

  • Headshot of Scott Gallagher

    Scott Gallagher

    Marketing Account Manager

    Scott has been a marketer, specifically in the nonprofit sector, since 2015 but most recently decided to join the health and wellness industry with Hand & Stone. He enjoys meeting the franchisees and working closely with them on their marketing initiatives.

    Favourite Franchisee Phase: “Seeing the excitement of a prospective franchisee at Meet the Team Day.”

    Favourite Spa Service: “Signature Hot Stone Massage”

  • Headshot of Elizabeth Gibbs

    Elizabeth Gibbs

    Director of Recruiting & Training - Canada

    Elizabeth is a health and wellness industry veteran with almost 40 years of experience. During those four decades, she has been a fitness instructor, yoga teacher, and registered massage therapist. In 2017, she joined Hand & Stone Canada as the Director of Recruiting & Training. Elizabeth has grown both personally and professionally through the mentorship she received from Gigi Harding, retired President of Hand & Stone Canada and Anita Wells. Elizabeth especially appreciates the opportunity to meet many new people involved in the massage therapy industry throughout Canada. She feels very fortunate to work with such a professional and inspiring Corporate team and looks forward to helping to support Hand & Stone’s continued growth and success.

    Favourite Franchisee Phase: “Franchisee Training.”

    Favourite Spa Service: “Himalayan Salt Stone Massage”

  • Headshot of Marlow Metcalf

    Marlow Metcalf

    Director of Operations - Canada

    Marlow has been a part of the health and wellness industry since graduating from university, and in 2015 started her journey with Hand & Stone (when we only had around 170 spas). She’s always had a passion for helping people and found improving someone’s health and quality of life so fulfilling. Marlow believes Hand & Stone isn’t just a franchise, it’s a family. It’s more than a network of franchisees and a corporate support staff. It’s a family of spa owners that are there to help one another and a corporate staff that are closely connected and working hard to make each owner successful.

    Favourite Franchisee Phase: “I’ve always enjoyed being the direct support for brand new owners in our system. I love explaining to them the “why” behind our philosophy and processes. I love being with them along their journey of opening their first spa all the way to seeing them grow into experienced and exemplary franchisees who I eventually connect with the new group of first time Hand & Stone owners.”

    Favourite Spa Service: “Cold Stone Face Massage”

  • Headshot of Brock Clayton

    Brock Clayton

    Chief Information Officer

    With over 15 years of industry experience, Brock has been with the company since 2008. Hand & Stone has not only allowed Brock’s to continue to advance in the technology field but has also given him the opportunity to be a business owner himself. He owns an Arizona Hand & Stone location.

    Favourite Franchisee Phase: “Conventions. It is a great time to get to know the owners and share success stories. We also get to unveil new products and services.”

    Favourite Spa Service: “Himalayan Salt Massage”

  • Headshot of Lisa Rossman

    Lisa Rossman

    Vice President of Brand Experience

    After beginning her business career in the mortgage industry, Lisa realized her passion for skin care and decided to pursue the interest as a career change. After becoming a licensed skin care professional and gaining experience for a few years in the spa industry, Hand & Stone provided the perfect opportunity to leverage both her business and spa experience together. In 2012, Lisa began her career at Hand & Stone as one of the first Regional Operations Managers. Since then, she has been promoted several times, with her current role as Vice President of Brand Experience. In this position, she oversees the Massage and Facial programs, along with Front Desk Training.

    Favourite Franchisee Phase: “I love the Grand Opening week because you see all the hard work put in during pre-opening pay off for the spa owner. It is always a big celebration to introduce this business to the community- everyone loves a massage or a facial! I also love our annual conventions because the energy is super high, and the best practices exchanged amongst franchisees are so rewarding to facilitate.”

    Favourite Spa Service: “Dermalinfusion with Red LED Phototherapy and NuFACE Lift, otherwise known as The Triple Threat Facial”

  • Headshot of Joe Brauer

    Joe Brauer

    Chief Technology Officer

    Joining the team in 2019, Joe has over 25 years of information technology experience in the retail space, with a focus on application development and project management.

    Favourite Franchisee Phase: “My favorite interaction with the franchisees is when I meet them in person at the Convention or other informal setting. I enjoy learning about their backgrounds and their goals for the business and seeing their enthusiasm for the Hand & Stone brand.”

    Favourite Spa Service: “Hot Stone Massage”

  • Headshot of Anita Davis

    Anita Davis

    Corporate Counsel

    As Corporate Counsel, Anita is responsible for overseeing the legal affairs of Hand & Stone including litigation, vendor contracts, and franchise compliance. Prior to Hand & Stone, Anita worked in private practice as a commercial litigator representing clients in Pennsylvania and New Jersey. Anita’s prior legal experience includes construction, commodities manipulation, immigration, and healthcare litigation. Since joining the team in 2020, Anita often addresses a wide range of legal issues which allows her to be creative yet pragmatic in her approach to the practice of law.

    Favourite Franchisee Phase: “I enjoy meeting new franchisees. They are always excited to get the ball rolling.”

    Favourite Spa Service: “Swedish Massage with Eucalyptus Oil”

  • Headshot of Clayton Hamilton

    Clayton Hamilton

    Vice President of Franchise Development

    For the last eight years, Clayton has been the President & CEO of Massage Experts in Canada. After H&S Canada acquired the company in 2021, he transitioned into the role of VP of franchise development for both brands. Before his health and wellness career, Clayton was in the Canadian Air Force for 20 years in addition to being a multi-unit franchise owner. Using his many years of experience in franchising, he is looking forward to continuing to help entrepreneurs get into business and control their own destiny.

    Favourite Franchisee Phase: “The Franchisee’s Grand Opening.”

    Favourite Spa Service: “Deep Tissue Massage”