Read What Current Spa Franchise Owners Have to Say

Hand & Stone wouldn’t be where we are today without the hard work of our franchise owners. Simply put, our success is dependent on their success. That’s why franchisee satisfaction is very important to us. We provide pre-opening training and ongoing support to make sure our owners have everything they need to succeed. For prospective owners seeking information about a franchising opportunity, the best indicator of the health of a company is the happiness of its current owners.

We’ve asked a few of our current spa franchise owners to talk about their experience with Hand & Stone. Read some of the testimonials below to get a deeper understanding of our company and the franchising process.

  •  - Walter Cheung
    Walter Cheung

    "Hand & Stone is a company dedicated to quality and superior customer service. They provide good operational support and the ability to truly deliver a turn-key operation. As a former COO/General Manager in the exclusive private club industry, it was paramount that the franchise business I chose would truly reflect the high standards I was accustomed to. I found this in Hand & Stone. A key element Hand & Stone brings to my business is not only its proven business model/system and training, but the network of franchisees that I can go to for assistance, support and new ideas. The support from Hand & Stone corporate office has been nothing short of exceptional."

  •  - Jonathan Alpert
    Jonathan Alpert

    "After 28 years in senior management roles in retail, I decided to take charge of my future and invest in my own business. I looked for a growing franchise in the service industry with a proven system, a strong hands-on approach and an engaged support structure. At Hand & Stone, I found them! Always ready to pitch in and help, the support team are very much committed to the success of the individual franchisees. They are always open to suggestions and are continually looking at ways to add value to the system. I look forward to a long, healthy and mutually beneficial relationship with Hand & Stone Massage and Facial Spa."

  •  - Vivian Mah
    Vivian Mah

    "During my 20 years in marketing and sales working for large companies, I regularly took advantage of massages and facials to relax, manage stress and aging! I have been exploring the idea of opening my own business and felt that Hand & Stone offered the best business model with a focused offering of these services. I always took time to relax and rejuvenate. My motto has always been 'an hour a month' and given the hectic lives that most of us lead, we owe it to ourselves to invest in our well-being and stay balanced."