Frequently Asked Questions
ADDITIONAL INFORMATION ABOUT OUR SPA FRANCHISE
If you’re considering opening your own massage and skin care spa, you probably have a few questions. Our website is set up to answer the most common questions, so we invite you to explore our pages to learn about our company, our industry, and our franchising opportunity. Read through them to better familiarize yourself with our franchise and if you are still seeking some answers, don’t hesitate to reach out to our franchise development team.
Do I need to have spa experience to become a Hand & Stone franchisee?
No experience, no problem! Our team will teach you everything you need to know about our industry. What we do look for in prospective owners are passionate, driven individuals with a sales or management background. You’ll need to train and motivate staff, manage financials, make decisions about your marketing goals, and be the face of the franchise.
What does it cost to open a Hand & Stone spa?
We require that our new franchisees have a minimum of $150,000 liquid assets [AW1] (cash and marketable securities) and a minimum net worth of $750,000 [AW2] to ensure they are able to obtain the necessary financing. These numbers are not static and may be higher if the construction costs are higher or if a candidate intends to purchase multiple franchise licenses.
What can I expect to make as a spa franchise owner? Will it take long to break even?
Your development representative will send you our Franchise Disclosure Document (FDD), which will provide you with that information. Item 19 on this document will include gross sales averages for our entire network as well as average member counts for locations across the country. The best way to learn about what to expect is by speaking with our current franchise owners, which you will have the chance to do during the pre-opening process.
How quickly can I get my spa up and running?On average, the process takes between 7 and 10 months, from our initial conversation to your Grand Opening. However, certain steps of the process, like permit approval and selecting real estate, can affect this
What is the breakdown of ongoing fees I’ll have to pay?
- 6% (Gross Sales)
- 4% (Gross Sales) National & Local Advertising
Do you require owners to be hands-on operators?
We do require that our franchisees be hands-on. The hours will vary from week to week and even day to day, but our owners are required to work at least 35 hours each week.
What kind of support and training can I expect as a franchisee?
Hand & Stone offers quite a bit of both to ensure our new owners are fully prepared to run their spa. Six to eight weeks before opening, franchisees will attend our Hand & Stone University for a five-day in-classroom training program. This class is designed for owners as well as managers at no additional charge. Other training includes working in a current location, learning daily tasks like opening and closing, etc.
An operations manager will be on-site at your spa during your pre-opening week to help you set up your business, train your staff, and operate the POS system. They’ll be able to answer any questions you, your managers, or your staff may have.
Still have questions about our spa franchise opportunity? Don’t hesitate to reach out to our franchise development team at (905) 367-0132.