Learn tips from a proven franchise owner about how he grows teamwork, dedication, and overall customer and employee satisfaction at his Hand & Stone franchise location. Our CEO Todd Leff interviews Tom Mcmenanin, who is a multi-unit Hand & Stone owner in New Jersey.
The tips Tom and Todd discuss are:
- How to conduct roleplays in weekly meetings to make sure everyone is on the same page and can handle customer objections.
- Treat all customers the same way every time.
- Look for individuals with a great personalities and sales abilities.
- Create goals for the spa associates.
- Create a win-win environment for both customers and employees.